TERMS AND CONDITIONS

Hotel Atlantis, a.s.

Registered office: Bráná 177, 664 34 Rozdrojovice

ID: 255 67 551

VAT number: CZ 255 67 551

held at the Regional Court in Brno, section B, file 3009

tel.: 546 419 000 (hereinafter referred to as "Company" or "Seller"), issues these terms and conditions (hereinafter referred to as "Business Terms and Conditions"):

I. Introductory clause

These Terms and Conditions are valid for the purpose of purchasing gift vouchers, stay and value vouchers, (hereinafter referred to as "Gift Voucher"), accommodation (hereinafter referred to as "Accommodation") or other goods and wellness services (hereinafter referred to as "Services") offered by the Company through the use of the website (online purchase) operated by the Company, www.hotel-atlantis. cz (hereinafter referred to as the "Website"), also available at the hotel or wellness reception (hereinafter referred to as the "Atlantis reception"), and further define and specify the mutual rights and obligations of the parties arising in connection with or pursuant to a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and a natural or legal person (hereinafter referred to as the "Customer" or "Buyer").
The Customer is obliged to read these Terms and Conditions, which are available on the website www.hotel-atlantis.cz and at the Atlantis reception (as referred to in paragraph 1 of Article II.)
Entrepreneur means a natural person who carries on a self-employed, self-employed and selfresponsible business in a trade or similar manner with the intention of doing so consistently for profit. An entrepreneur shall also mean any legal person.
A consumer is any natural person who, outside the scope of his/her business activity or outside the scope of independent exercise of his/her profession, concludes a contract with the Company.
The provisions of the terms and conditions are an integral part of the purchase contract. By submitting an order or physically making a purchase at the Atlantis reception, the Buyer confirms that he/she has read these Terms and Conditions and that he/she agrees to them. The Terms and Conditions are drawn up in Czech and English. In case of doubt, the Czech language version shall prevail.
The Seller reserves the right to amend and supplement the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions. It is the Buyer's obligation to familiarize himself with the wording of the Terms and Conditions and any changes thereto before each purchase.
Any different contractual arrangements shall prevail over these TC. 2
The actual offer of the Company's vouchers, accommodation and services and their prices, including all statutory fees, is available at the Company's business premises at Hotel Atlantis, a.s., Brána 177, 664 34 Rozdrojovice and also on the Company's website.
The Company may set specific conditions for the provision of individual services. The Customer shall be informed about these additional conditions in a clear and understandable manner before purchasing the service.

II. Gift vouchers

Hotel Atlantis offers the possibility to purchase gift vouchers:
a. value vouchers from 500 CZK, which can be used to pay for services in the hotel, restaurant,
wellness.
b. vouchers for a specific offer of wellness services in the hotel.
The offer of gift vouchers can be found here: www.hotel-atlantis.cz, or at the wellness reception.
Gift vouchers purchased on the website work on the principle of prepaid credit. The voucher can be used for any service offered by the Company.
A gift voucher purchased at the wellness reception works on the principle of a prepaid service. When purchasing a gift voucher, the customer selects the service to be used. Changing the content of the purchased service is not possible.
For the services paid for by the gift voucher, the customer pays the price according to the valid price list of the Company.
For the purpose of issuing a gift voucher, the customer shall provide his/her name, surname, telephone number and email address. If the purchaser is a legal entity, the purchaser shall provide the company name, registration number and contact person's name, surname, telephone number and email address. The customer is obliged to provide the holder's details correctly and truthfully. In the event of any change to these details, the purchaser of the gift voucher shall notify the Company without undue delay.
The gift voucher is not exchangeable for money.
Vouchers are valid for 12 months from the date of purchase unless otherwise stated. The specific validity of the voucher is indicated on the voucher.
If the voucher is not used within the validity period, it is forfeited without refund.
The use of some services (e.g. massages) according to the voucher must be booked at least three days in advance and the voucher code must be provided at the time of booking.
Cancellation of a reservation to be paid by voucher, notified less than 24 hours before the date of the confirmed reservation (i.e. for example, a reservation from 1.2. can be cancelled no later than 30.1. at 23:59) or if the guest does not show up for the reserved date, the voucher is considered to have been duly redeemed and the amount exhausted.
In the event of loss or theft of a gift voucher purchased on the Website, the purchaser may request the Company to send the voucher by e-mail. The Company will only comply with the request if such voucher can be identified and is not recorded as redeemed and exhausted.
If, in the case of value vouchers, the price of the services selected exceeds the amount of the voucher, it may be paid in cash or by credit card. 3
The value of the voucher can only be redeemed in partial payments when the reservation is paid directly at Atlantis reception. When paying for a reservation made via the web, the value of the purchased voucher cannot be used in stages.

III. Purchase and delivery of the voucher

Vouchers purchased on the website www.hotel-atlantis.cz. are value vouchers that can be used for any service provided by the Company.
Vouchers purchased through the Company's website are delivered exclusively by email, to the email address provided by the customer at the time of purchase. No other method of delivery is possible.
Vouchers purchased in person at the Atlantis Wellness Reception are intended for the use of Atlantis Wellness services only. Vouchers purchased at the Atlantis Wellness Reception are delivered in a physical form immediately after payment.

IV. Accomodation

Accommodation of guests at HOTEL ATLANTIS, a.s. is based on an accommodation contract concluded in accordance with the regulations of § 2326 et seq. of Act No. 89/2012 Coll, Civil Code, on the basis of which HOTEL ATLANTIS, a.s. (hereinafter referred to as the "accommodation provider or the Hotel") provides temporary accommodation to the guest for an agreed period of time or for
a period of time resulting from the purpose of the accommodation in a facility designated for this purpose and the guest (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for the accommodation and for the services related thereto within the time limit specified in the accommodation regulations.
Reservations for accommodation are usually made in the hotel's reservation system on the website www.hotel-atlantis.cz. Such reservations are subject to the General Terms and Conditions published in the reservation system.
The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by the accommodation rules and the price list of the accommodation
provider's services. If the accommodation contract stipulates something other than the accommodation rules and/or the accommodation provider's price list, the accommodation contract shall apply.
The accommodation service seeker can make an accommodation order with the accommodation provider in writing via email or make a reservation by phone, whereupon the hotel will send the accommodation seeker an offer to the accommodation seeker's email. By clicking on "Book" in the received offer, the accommodation seeker is redirected to the hotel's booking system basket.
To secure the reservation, successful pre-authorization of the credit card or payment of the deposit or the full amount of the stay (depending on the type of reservation and the selected date) is required. If the pre-authorisation of the credit card to secure the reservation is not successful, the hotel will notify the prospective customer by email and invite them to eliminate possible reasons for the unsuccessful reservation.
The conclusion of the accommodation contract is subject to the cumulative fulfilment of two conditions:
a. Acceptance of the accommodation offer by the accommodation seeker and at the same time 4
b. the moment when the accommodation provider receives from the accommodation provider the amount representing the accommodation deposit or the accommodation price in cases where no deposit is required or allows successful pre-authorisation of the credit card in the amount of the accommodation price.
All amounts in the price list include the applicable VAT, unless the accommodation provider expressly states otherwise. The price does not include the local tax on the stay, unless the accommodation provider explicitly states otherwise.
All payments made must be made in accordance with the details and currency stated in the offer/confirmation/invoice. The amount to be paid shall be in CZK or EUR. Any bank charges for payments from foreign accounts shall be borne by the guest, as well as exchange rate differences in the case of payment from an account held in a currency other than the amount stated in the offer/confirmation/invoice.
If a deposit or payment of the full price of the booked stay is required by the hotel, the guest is obliged to pay the deposit/payment of the full price of the booked stay within the time and according to the conditions stated in the offer, confirmation or (advance) invoice. The date on which the amount is credited to the hotel's account is decisive.
The deposit is not required for stays booked one day before the requested check-in date. In this case, full payment of the accommodation price is made at the time of check-in and is also possible in cash at the hotel reception in CZK or EUR, cash payments in other currencies are not possible.
In the event of the guest's delay in fulfilling the payment obligation, the guest is obliged to pay a contractual penalty of 0.05% of the amount due for each day of delay or part thereof; any claims of
the hotel for statutory interest for delay or claims of the hotel for damages are not affected.
If the deposit is not paid or required, the Hotel reserves the right and the Customer undertakes to allow successful pre-authorisation of the credit card prior to arrival in order to secure the price of the accommodation.
Accommodation for children is subject to the terms and conditions applicable to the age category to which the child belongs:
     0-2.99     free accommodation, no bed and breakfast
     3-6,99     extra bed with breakfast and access to the wellness centre for CZK 1.000 or without
                      bed, with breakfast and access to the wellness for 500Kč
7-11,99 extra bed with breakfast and access to the wellness for 1.000Kč, or without bed, with
                       breakfast and wellness fee 500Kč
     12-17,99    extra bed with breakfast and access to the wellness for 1.000Kč
Changes to the date of a paid reservation are subject to availability on the alternative date. The customer will pay the difference in the price of the accommodation when changing the date of the
reservation if the price in the alternative date is higher than the price in the original date. In the event that the price on the alternative date is lower than the price on the original date, the price difference will not be refunded to the customer.
The customer is always informed in advance of the exact type of stay guarantee.
Atlantis reception will confirm the cancellation in writing by email.
Reservations can be cancelled free of charge up to 24 hours before the day of arrival. In case of later cancellation, a cancellation fee of 100% of the total price of the reservation will be charged according 5 to the confirmation or offer. For example, if the reservation is made by the guest for 5.-6.12., the latest the reservation can be cancelled free of charge is 3.12. at 23:59.
If the guest does not arrive on the day of arrival, i.e. by 23:59 on the first day of the confirmed reservation, the confirmed reservation is deemed cancelled and a cancellation fee of 100% of the total price of the stay according to the confirmation or offer is charged.
If the guest pays by credit card and/or has allowed the hotel to successfully pre-authorise the credit card to secure the booking, the hotel is entitled to charge the relevant credit card for the amount stated in the offer/confirmation or invoice at any time after the free cancellation period (see clause 20).
In the event of cancellation due to emergency measures issued by the Government of the Czech Republic, the Hotel will not charge any cancellation fees and will refund the deposits already paid to the Buyer.
Reservations can be cancelled free of charge up to 24 hours before the day of arrival. Late cancellations will be subject to a cancellation fee of 100% of the total price of the reservation as confirmed or offered. For example, if the reservation is made by the guest for 5.-6.12., the latest the reservation can be cancelled free of charge is 3.12. at 23:59.
If the guest is no-show on the day of arrival, i.e. by 23:59 on the first day of the confirmed reservation, the guest is deemed to have cancelled the confirmed reservation and will be charged a cancellation fee of 100% of the total price of the stay according to the confirmation or offer.
If the guest pays by credit card and/or has allowed the hotel to successfully pre-authorise the credit card to secure the booking, the hotel is entitled to charge the relevant credit card for the amount stated in the offer/confirmation or invoice at any time after the free cancellation period (see clause 20).
In the event of cancellation due to emergency measures issued by the Government of the Czech Republic, the Hotel will not charge any cancellation fees and will refund the deposits already paid to the Buyer.

V. Customer registration in the accommodation reservation system

On the website www.hotel-atlantis.cz the customer has the possibility to be registered. The registered customer will receive the login details for his/her customer account by e-mail.
The registered customer automatically receives a 12% discount on the accommodation reservation. The discount does not apply to additional services.
Reservation of accommodation or package is made in the reservation system on the website www.hotelatlantis. cz by clicking on Book.
When booking a stay on the website, the customer can enter a promotional code. The promo code can only be used by its authorized holder. Handing over the promo code to a third party is a violation of these GTC and results in invalidation of the promo code and the obligation to pay the price difference.
When booking a stay, the gift voucher code that was purchased on the hotel's website can be used for payment. The value of the gift voucher will reduce the payment for the booked stay. The conditions for redeeming the gift voucher are set out in Article II of these GTC. 6
The Customer may make a reservation for a stay or choose a package of services from the offer received from the Company on the basis of an enquiry. Additional services added to the offered accommodation may be removed from the basket by the Customer before payment of the reservation.

VI. Redeeming discounts

Discounts cannot be combined. The customer is obliged to select only one of the possible discounts if he/she is entitled to apply more than one discount for the use of one type of service.

VII. Wellness Services

Services means the provision of accommodation, catering, wellness, relaxation and other related services offered by the Company.
Wellness and relaxation services (hereinafter referred to as "wellness services") are provided exclusively in the hotel's wellness centre (hereinafter referred to as "wellness").
The current offer of the Company's services and their prices, including all statutory fees, is available at the Company's business premises at Hotel Atlantis, a.s., Brána 177, 664 34 Rozdrojovice and at the same time on the Company's website.
Cancellation of the reservation of wellness services:
     a. at least 24 hours before the start of the booked service, cancellation is free of charge, i.e. a
         reservation for 2.2. at 15:00 can be cancelled free of charge no later than 1.1. at 14:59;
     b. less than 24 hours before the start of the booked service, a cancellation fee of 100% of the value
         of the booked service may be charged; in the case of payment of the price by gift voucher, the full value of the voucher is used up.
     c. Reservations may be cancelled by calling the Company's contact number, in person at Atlantis reception or by email.

VIII. E-wallet

The customer can purchase an electronic wallet at the wellness reception. A customer account is created for the electronic wallet, for which the customer provides his/her name, surname, telephone number and e-mail address.
The electronic wallet in the form of a card (hereinafter referred to as "electronic wallet" or "card") is charged with a refundable deposit of CZK 100.
The card is a carrier of personal data about its holder, the amount of the deposit, the history of movements. On the basis of this data, the wellness staff can apply a discount to the customer's admission, make payment for services from the deposit stored on the card, make a new deposit, etc.
The customer can draw discounts for wellness Atlantis services according to the amount charged. Discount levels depending on the amount charged are available at the Wellness Atlantis reception.
The electronic wallet charged with the FKSP fund can only be used to pay for admission to Wellness Atlantis and is not eligible for the discounts under point 4.
The validity of the balance on the electronic wallet is 1 year from the date of the last top-up.
In the event of loss of the e-Wallet, the Customer shall contact the Company as soon as possible to block the card. The fee for blocking and issuing a new one is 100 CZK. The Company shall not be liable for any damages incurred by the Customer due to the loss of the electronic wallet.
More detailed information on the processing of the Customer's personal data is described below in Article X.

IX. Payment

Hotel services can be paid in cash (CZK, EUR, USD), credit card, bank transfer or valid voucher.
Wellness services can be paid in cash (CZK), by credit card or by a valid voucher.
Specification of payment methods:
Online payment:
     a. You will be redirected to a payment gateway where you will make the payment after entering
your card details.
     b. By bank transfer - after ordering the services, you will receive an email with your account
number and a variable symbol under which to send the payment
        o account number for payments in CZK: 382281433/0300, IBAN:CZ5503000000000382281433
        o account number for payments in EUR: 382281783/0300, IBAN:CZ1403000000000382281783
In person - cash or credit card
    a. pay by cash or card at Atlantis reception
    b. you can pay for wellness entries and other wellness services at the wellness reception using an electronic wallet.
We accept the following credit cards:
VISA, MASTERCARD, MAESTRO, AMEX, JCB, DINERS CLUB, EUROCARD, SODEXO FLEXI PASS CARD, SODEXO GASTRO PASS CARD (only for consumption in the restaurant), BENEFIT PLUS CARD
It is not possible to combine payment for more than one type of benefit card.

X. Information on the processing of personal data

The personal data of the Customer, who is a natural person or a natural person running a business, is subject personal data protection according to applicable legal regulations, in particular the European Regulation (EU) 2016/679 - General Regulation on the Protection of Personal Data.
HOTEL ATLANTIS a.s., is a personal data administrator, processes personal data to the extent that they were voluntarily provided by the customer in the registration form and for the duration of the use of the Customer Account - Customer RELAX CARD.
The customer agrees that the Company processes this data as part of its activities, i.e. collects it for the purpose of sending commercial messages, stores it on data carriers, edits it, searches it, stores it, sorts it, combines it, uses it and disposes of it in accordance with the Act. No. 101/2000 Coll., on the protection of personal data, as amended. The company is entitled to do so for an indefinite period. The Customer may revoke this consent at any time and the Holder may file an objection against this processing of personal data.
Personal data is processed through employees of the personal data administrator and further through third parties (processors) on the basis of personal data processing contracts or similar ones under the terms of applicable legal regulations. Furthermore, personal data can only be made available to persons authorized to do so by law. Personal data will not be transferred to other entities.
The holder has the right of access to his personal data, the right to correction or deletion, or restriction of processing, and the right to object to processing, as well as the right to data portability.
Personal data (such as name, address, phone, e-mail, bank details, ID number, VAT number, etc.) that was communicated to the Company during the Customer's registration are considered confidential by the Company and are protected against misuse. In principle, the company does not disclose data about the Customer to third parties, except for those directly involved in processing the order (bank, etc.), and only to the extent necessary.
How the Holder can exercise these rights can be found in the current version of the document Information on the processing of personal data (GDPR) on the website www.hotel-atlantis.cz and also on request in writing at the Atlantis reception.

XI. Final Clause

These Terms and Conditions of the Company are effective as of 1 January 2021 and are available
on the Atlantis reception area of the Company's website www.hotel-atlantis.cz.
The Consumer acknowledges that, in accordance with Sections 1837(j) and 1840 of the Civil Code,
he/she is not entitled to withdraw from the contract concluded pursuant to these GTC.
The Czech Trade Inspection Authority (www.coi.cz) is competent for the out-of-court settlement
of consumer disputes arising from this service between consumers and the Company.

PRINCIPLES OF PERSONAL DATA PROCESSING

(1). These personal data protection policies determine how Hotel Atlantis, a.s. with registered office at Brána 177, Rozdrojovice, ZIP code 664 34, ID number 25567551, VAT number: CZ25567551, Registered at the Regional Court in Brno, section, mark 3009 (hereinafter referred to as "Hotel Atlantis"), personal data is transferred and processed through the use of this website. Hotel Atlantis is committed to ensuring the security of your personal data. If we ask you to provide certain information by which you can be identified when using this website, we assure you that this information will only be used in accordance with this privacy policy. Hotel Atlantis is entitled to change this policy by updating this page. These policies are valid from May 1, 2018.

(2). The data manager is Hotel Atlantis, a.s. with registered office at Brána 177, Rozdrojovice, zip code 664 34, ID number 25567551, VAT number: CZ25567551, registered at the Regional Court in Brno, section, mark 3009.

(3). By providing us with your personal data, you give us your consent to the processing and management of the data, the purpose and conditions of use of which are set out below. All your personal data that we receive from you will be collected, stored and used in accordance with applicable legal regulations, in particular with Act No. 101/2000 Coll., on the protection of personal data, with Act No. 480/2004 Coll. on some services of the information society, and further according to the relevant provisions of the Civil Code, as well as the relevant standards of the European Union, in particular according to EU Regulation 2016/679 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/ EEC (GDPR regulation).

(4). Personal data is information that can identify you as a living individual, either by itself or together with other information we have.

What we collect

We may collect and process the following data about you:

– Information that you provide to us by accessing and filling out the form on the website www.hotel-atlantis.cz (hereinafter referred to as the “Website”)

– If you contact us by phone or email, we may keep a record of this correspondence.

– Detailed information about your visits to the Website and the resources you have connected to. If you do not agree to your personal data being used in accordance with this privacy policy, please do not submit your personal data to us through the Website.

Your personal data

The information we ask you for may include:

- Name surname

– Address of permanent residence, city, postal code/mailing address

- Email address

- Telephone number

– Additional information relating to your identification, information provided in any "free text" field on the Website (ie blank spaces where you can freely insert comments)

– This list is not final and may be updated.

Where we store your personal data

Your personal data that we have obtained through the Website is directed to one or more IT systems. Here they are stored and used for the purpose of:

a) providing benefits in the loyalty program associated with the issuance of a GIFT VOUCHER or RELAX CARD,
b) conclusion of the contract (acceptance and processing of your product order).

Your personal data may be stored on our secure servers in our IT systems in the Czech Republic. By providing your personal data, you consent to this transfer, storage or processing. To ensure the safe processing of your data in accordance with these personal data protection principles, we use all possible necessary measures. You agree that the personal data provided by you will be systematically managed automatically using automatic and all other information system tools.

What is the information we use for:

– ensuring the most efficient way of presenting the content of our Website for you

– ensuring the fulfillment of the contract

– internal record keeping

– providing information, product or service according to your request or providing such information and services that we assume may be of interest to you, including the circulation of marketing materials using the email address you have provided to us.

– notification of changes to our services

Data management time

(1). The consent to data management that you give us is valid for an indefinite period from the date of consent (until the withdrawal of consent or other termination of authorization to process data).

(2). Safety

(3). We are committed to ensuring the security of your data. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic and managerial procedures to protect and secure the information we collect on the Website. The data you provide to us will be managed systematically and by automated means. All information you provide to us is stored on our secure servers.

Provision of your data

(1). We may provide your personal data to other companies with whom we cooperate in order to help us with our activities, e.g. companies that ensure the transport and delivery of products purchased by you, IT hosting and maintenance providers, companies that act as processors of personal data for us, with whom we have a corresponding contract (this is not a final list).

(2). We may also pass on your personal data to parties for which we receive your consent to pass on your data. We may also transfer your personal data to third parties if we are required to provide or share your personal data in order to comply with a legal obligation.

Rights of data subjects

(1). Below we inform you about the rights that you have according to the relevant legal regulations in connection with the processing of your personal data, specifically about: - The right of access to your personal data - The right to correct personal data - The right to erasure (the so-called "right to be forgotten ") (with effect from 25/05/2018) - The right to restrict the processing of your personal data (with effect from 25/05/2018) - The right to object at any time to the processing of your personal data for reasons related to the customer's specific situation (with effect from 25/05/2018) – The right to data portability (with effect from 25/05/2018) – The right to withdraw your consent at any time – The right to file a complaint against the processing of your personal data with the Office for Personal Data Protection, Col. Sochora 27, postal code 170 00, Prague 7, uoou.cz.

(2). If you believe or find out that we or third parties authorized by us are processing your personal data, which is contrary to the protection of your private and personal life or contrary to the relevant legal regulations, especially if your personal data is inaccurate with regard to the purpose their processing, you can request from us the addition, correction, blocking or disposal of your personal data.

(3). You can revoke your consent at hotel@hotel-atlantis.cz or in writing at the company's address. Revocation of your consent does not affect the legality of processing based on the consent granted before its revocation.

Links to other websites

(1). Our Website may contain links to other websites of interest. However, if you use such a link and leave our Website, you should be aware that we have no control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide when you visit such sites, and such sites are not subject to this privacy policy. You should be careful and find the privacy statement applicable to that website.

(2). We have the ability to collect information about cookies on the user's end device and other similar technologies, such as local browser data stores or help.

(3). Cookies are small text files that the browser stores on the user's end device. Cookies often contain an anonymous, unique identifier that allows us to identify and count the browsers that visit our site. Cookies also allow us to collect information about how and when the services are used: for example, from which page the user got to our services, when and what the web user views on our Websites, which browser is used, what is the screen resolution, what is the operating system, such as the user's terminal IP address and serial number. Cookies also give the user the option not to enter a username, password and personal customization every time.

(4). Cookies do not move on the network by themselves, they are only assigned to the user's terminal by the web page that the user loads. The cookie files can later be read and used only by the server that sent them.

(5). Cookies and similar technologies do not damage the user's terminal or its files, nor can they be used to launch programs or spread viruses.

(6). Users cannot be identified using cookies or other technologies alone, and our Website cannot know, for example, the user's e-mail address, unless he has given it to us. Taking into account the privacy legislation and the personal data protection policy of each service, the information received from the cookies of other similar technologies may be combined with any other information obtained from the user in another way.

(7). Why are cookies used?

(8). Cookies and similar technologies are used to analyze and further develop our services in order to provide better services to our users. We also use cookies and similar technologies to determine the number of visitors and in statistical monitoring to measure the effectiveness of advertising. E.g. in the case of marketing e-mails and flyers, we can find out which messages have been opened and, based on them, monitor e.g. the shift from the online store. To improve the usability of our Website, we conduct short-term studies in which we may store data on user mouse movements and visits to specific pages.